There is no shortage of ideas of what to measure in the world of patient relationship management, so how do you focus on "what matters most?"
In my opinion, the best patient relationship management software out there for the admin team (but I have never found anything like this yet :-) would track things such as:
and then create useful reports of it all with action steps to complete to improve those numbers.
But with so much data, it's hard to make simple decisions on what to improve, especially when you're so busy already.
One of my mentors - Alex Hormozi says: "simple scales, fancy fails" and my experience in working with 100's of clinics throughout the world tells me it's true. In fact, the best results that we've seen through Clinic Boost are through looking at these simple 5 stages of the new patient journey:
...and collecting those numbers every day, and comparing them every week, month & quarter.
The best software to do it? In fact, it's a simple piece of paper with numbers on it, then you put those numbers into a simple spreadsheet at the end of the day for each admin team member.
This list should hopefully trigger some thoughts about what you measure currently, and how to make use of it to drive your clinic growth.
If you'd like us to train your team on how to track and assess that simple spreadsheet I mentioned, you can do that for just €200. Contact us to find out more.